How do I file a claim if I encounter an issue covered by the warranty?

There’s something deeply satisfying about finding the perfect shutters for your home.

From the way they frame your windows to how they effortlessly control light and privacy, plantation shutters are designed to last for years — decades, even.

But as with anything in life, surprises can happen.

What if your shutters encounter a hiccup along the way?

Don’t worry; we’ve made it as simple as picking up the phone or sending a quick email.

Here’s everything you need to know about filing a warranty claim with us, how we handle it, and why you’ll never need to stress.

Why issues are rare but solvable

Our shutters are built with quality in mind, whether you’ve chosen the affordability of Sentry MDF, the versatility of Mimeo composite, or the elegance of Select ash wood.

I remember one particular customer who told me they’d had their Classic Douglas fir shutters for over 15 years without so much as a squeak.

That’s how robust these products are.

But even the best-made products can encounter challenges — whether it’s a hinge that feels a bit loose or a panel that doesn’t sit quite right after years of use.

When these rare occurrences happen, we’re here to help, fast.

How to file a claim in three simple steps

Step 1: Contact us

Filing a warranty claim should never feel like navigating a maze, and with us, it doesn’t.

Simply call us or drop us an email or write to us on Whatsapp to let us know what’s going on.

Include a brief description of the issue and, if possible, any photos of the affected area.

This helps us understand the problem right away.

Have you ever been put off by companies asking for endless forms and hoops to jump through?

We’d love to hear your thoughts — how important is it to you that support feels simple and human?

Step 2: Your claim goes into our system

Once we’ve heard from you, we log your claim into our service CRM system.

This ensures that nothing slips through the cracks — every claim is tracked, assigned, and followed up on.

It’s our way of making sure you’re never forgotten, no matter how busy we are.

Step 3: Scheduling an assessment

Next, we’ll schedule a visit from one of our specialists.

Whether your shutters need a quick adjustment or a thorough repair, we’ll assess the situation and let you know the next steps.

In most cases, minor issues can be resolved on the spot.

If parts need to be replaced, don’t worry.

We’ll order what’s required directly from our factory.

Once the parts arrive, we’ll schedule a second visit to complete the repair.

A process designed for peace of mind

One of the things we hear from customers is how easy and stress-free the warranty process is with us.

For example, a homeowner once called us about a small issue with their tracked bi-folding shutters.

After a quick visit from our specialist, the problem was sorted in under 30 minutes.

“That’s it?” they asked, amazed at how straightforward it was.

Unlike other companies, we don’t believe in burdening customers with paperwork or lengthy delays.

Our goal is simple: to ensure you can enjoy your shutters without unnecessary hassle.

Life’s too short to worry about the small stuff, and your shutters are no exception.

Whether it’s a simple adjustment or a more complex repair, we’re here to make it right.

Have you experienced other companies’ warranty processes before?

What worked — and what didn’t? Your insights could help us make our already simple process even better.

We’re just a phone call or email away, ready to help you resolve any issue quickly and professionally.

Let us handle the details so you can get back to enjoying the beauty and functionality of your shutters.

Reach out to us today if you’re experiencing an issue covered by your warranty.

We’ll take care of the rest.
 
 
 
Tags: warranty claim shutters, plantation shutters warranty, filing shutter warranty, shutter repair under warranty, uk shutters warranty process, an081