When you’re excited to have new shutters installed, the last thing you want is a delay.
While delays are rare, they do happen, and it’s important to know how we handle them to keep things smooth and stress-free.
At Shutters Factory, we take pride in keeping you informed throughout the entire process, and installation dates are only set when your shutters are safely in our UK warehouse.
But, even with the best planning, sometimes things can go off track.
So, what happens if your installation gets delayed? Will it be rescheduled automatically? Let’s walk through the details.
Why could your installation be delayed?
There are several reasons why an installation might need to be rescheduled. Here are the most common scenarios:
Installer availability issues
In rare cases, the installer assigned to your home may fall ill or face an unexpected emergency.
When this happens, we’ll reach out to you immediately to reschedule at a time that suits your schedule.
Unexpected logistical issues
Sometimes, despite our best efforts, things like a flat tire, a vehicle breakdown, or even a minor car accident can prevent our fitters from arriving on time.
If this happens, we’ll notify you as soon as possible and work with you to set a new installation date.
Bad weather
In the UK, bad weather can sometimes be unpredictable.
If severe conditions prevent our installer from travelling safely to your home, we’ll reach out to reschedule.
We take the safety of both our team and your property seriously.
Client unavailability
Life happens, and we understand that clients might have emergencies or schedule conflicts.
If you realize you won’t be available on the installation day, just let us know as early as possible, and we’ll reschedule the appointment for a more convenient time.
Home readiness issues
Occasionally, we arrive for installation only to find the space isn’t quite ready.
Whether it’s ongoing renovations, furniture blocking access to windows, or other unforeseen issues, these can delay the installation.
In these cases, we’ll work with you to find the earliest possible date once everything’s in order.
Miscommunication or confusion about dates
Mistakes happen. If there’s any confusion about the scheduled installation date, whether on our side or yours, we’ll quickly rectify the situation and reschedule at your convenience.
Will your installation be automatically rescheduled?
If a delay does occur, the installation won’t be automatically rescheduled without your input.
Instead, we prioritise open communication.
If for any reason the original installation date can’t be honoured, we’ll notify you as soon as possible and work with you to choose a new date and time that’s convenient for you.
We understand how important it is to have your home ready on time, and we aim to reschedule with minimal disruption to your plans.
Rest assured, there’s no overbooking or squeezing in appointments — every client receives the time and attention they deserve.
Keeping you informed every step of the way
From the moment you place your order, we keep you updated.
You’ll know when your order is sent to the factory, when it ships, and when it arrives at our UK warehouse.
We only schedule the installation once your shutters are in our hands, so you won’t experience unnecessary delays due to shipping uncertainty.
If we foresee any issues that might delay your installation, you’ll hear from us right away.
Communication is key to making sure you’re never left in the dark.
Need to reschedule? Here’s what to do
If you need to reschedule your installation due to personal reasons, just get in touch as soon as you can.
The more notice you give us, the easier it is to arrange a new date that fits your calendar.
We’re flexible and understand that sometimes things pop up unexpectedly.
We’re committed to making the installation process as easy as possible for you, whether it’s the original date or a rescheduled one.
Your satisfaction is our priority.