Whether you’re thinking about installing shutters or already enjoying them in your home, knowing when and how to get in touch with our customer support team is crucial.
After all, even the smoothest projects can come with questions, and we’re here to make sure you’re never left in the dark.
Our customer support team at Shutters Factory is available to assist you with all inquiries — whether you’re considering an order or need help after your shutters have been installed.
Support hours and how to reach us
Our customer support team is on hand during the following hours to answer your questions and assist with any issues:
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday: 9:30 AM – 5:00 PM
During these hours, you can contact us in several convenient ways:
- Free phone number: Call us free at 0800 197 8807 for general inquiries, advice on our shutter ranges, or to discuss your ongoing project.
- Service line: For service and warranty questions, reach our team at 0148 392 3825.
- WhatsApp: Get in touch via Whatsapp at 0734 226 2552. It’s perfect for quick questions or updates.
- Email: Send your inquiries to contact@shuttersfactory.co.uk, and we’ll get back to you as soon as possible.
Please note that while these channels are officially available during our working hours, if one of our team members is available outside of these times, we will do our best to respond to your inquiry promptly.
Weekend and holiday support
While our primary support hours cover Monday to Saturday, you may wonder: what happens if you have a question on a Sunday or a bank holiday?
You can still email us or leave a message or a voicemail.
We’ll get back to you as soon as we resume operations on the next business day.
If your issue is time-sensitive, rest assured that we’ll do our best to prioritize urgent requests first thing when we’re back online.
Why quick and reliable support matters
Whether you’re still deciding on the right shutters or you’ve just had them installed, responsive support is essential.
A quick call to our team might help clarify a feature you’re unsure about or troubleshoot a minor issue before it becomes a larger concern.
Imagine having just installed your shutters, noticing a small detail you want adjusted, and not knowing how to resolve it.
A prompt response from our team can save you time and stress.
Personally, I remember working on a home renovation project where delays in customer support meant days of waiting for simple answers — frustrating, right?
That’s why our goal at Shutters Factory is to ensure our customer support team is here not just before you buy but long after your shutters are installed.
